"You get the information you need for the business moment you're in."
"What this new generation of platforms is doing it pulling it all together," said Ferrazzi. That's an incredible amount of lost productivity time. In fact, a McKinsey Global Institute study found that high-skill knowledge workers spend 19 percent of their average workweek searching for and gathering information. So mobile communications are great, connecting via video is beneficial and social engagement boosts productivity - doesn't that sound like an awful lot of digital clutter to keep track of? Even across the world, real relationships forming on social networks are making real impacts on productivity. Ferrazzi said one of the key predictors of employee engagement is whether they have a best friend at work. That's more than a warm and fuzzy outcome. "She found that the ability to converse on a corporate social network with and to be able to text with them during conference calls and see them on video has enabled her to feel like people she's never met are some of her best friends," Ferrazzi said.
A home-based consultant of 20 years, she always felt something was missing in her relationship with her clients. Take the client of Ferrazzi's who witnessed the phenomenon herself. The surprising truth about social networks is that it fills the humanity gap many global workers feel in cold, impersonal email chains and conference calls. "The thing we're not allowing access to?" They paid attention like nobody's business."Īnd it's more than just video that is bringing people together. "By leveraging video in a collaborative work environment, I took what was normally a 90 minute call down to 60," he said. Instead of a conference call, he decided to switch to video. Puskar related how he tested this theory with his own team during one of his weekly, 6 a.m. When using the first generation of collaboration tools, workplaces sometimes miss out on the increased productivity offered by the newer wave. "What's interesting is that in most organizations there is a preponderance of using yesterday's tools."Īnd that's where the disconnect between the promise of the virtual workplace seems to fall short for most. "Seventy-nine percent of people work on virtual teams," said Puskar.
It's sharing screen data and chatting over video. Today, it's on documents being edited by multiple people all over the world at the same time. In its Tech Trends 2013 Elements of Postdigital, Deloitte projects a "mobile only" future to the global workforce.Ĭollaboration used to happen in board rooms with whiteboards and bagels. The better that mobile technology becomes, and the more employers embrace the bring your own device (BYOD) to work philosophy, the more deeply connected workers become to their workplaces, which exist on the same devices as their social networks and family photos.Įmbracing the mobile workplace is increasingly compulsory. "You can do it working virtually, and there’s real value in accommodating that employee need." "You might be on a conference call with Europe in the wee hours and have to get your kids to a soccer game in the afternoon," Ferrazzi said. A fair tradeoff.Īnd it's also good for employers when employees have happy, balanced lives. Delayed dinners notwithstanding, the ability to shoot out that email at the dinner table actually allows that spouse to get out of work an hour earlier and be there in the first place. Just ask any spouse who has waited to serve the main course while awaiting a husband or wife to finish a work email at the table. We live in a global workplace without time zones or office hours.
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